Refund Policy
We are dedicated to providing top-notch digital services including website development, graphic design, SEO, and more. We prioritize client satisfaction and aim to deliver exceptional results. However, we understand that circumstances may arise where a refund is warranted. Please review our refund policy outlined below:
1. Refund Eligibility:
- Refunds are applicable under the following circumstances:
- Failure to deliver the agreed-upon services within the specified timeline, with no resolution provided.
- If the delivered service does not meet the specifications agreed upon in the initial contract and cannot be revised to meet the client’s requirements.
2. Non-Refundable Services:
- Certain services, such as consultation fees, domain registration fees, third-party software licenses, and any other out-of-pocket expenses incurred specifically for your project, are non-refundable.
3. Refund Requests:
- All refund requests must be submitted in writing to [email protected] within 30 days of the service delivery date.
- The request must include a detailed explanation of the reason for the refund along with any relevant documentation or evidence to support the claim.
4. Refund Process:
- Once a refund request is deemed eligible, we will initiate the refund process within 5 business days.
- Refunds will be issued using the same method of payment used for the initial transaction unless otherwise agreed upon.
5. Deductions:
- Deductions may apply to cover any applicable transaction fees or unrecoverable costs incurred during the project.
6. Client Responsibilities:
- Clients are responsible for providing accurate and detailed information regarding their project requirements.
- Any delays or changes requested by the client that result in additional work may affect eligibility for a refund.
7. Dispute Resolution:
- In the event of a dispute regarding a refund request, we are committed to resolving the issue through open communication and mediation.
8. Changes to the Refund Policy:
- We reserve the right to modify or update our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By engaging our services, you acknowledge that you have read, understood, and agreed to our refund policy. If you have any questions or concerns regarding our refund policy, please contact us at [email protected] or visit our contact page at dhwaz.com/contact.
Effective Date: 23 July 2018
Last Updated: 04 May 2024
Pankaj Dhwaz [Patna, Bihar] [email protected]